FAQ

theteeaffect

FAQ

GENERAL FAQ


Q: Where can I find policies?

A: On "All Policies" page on this website. You will find all of our policies regarding shipping, damaged packages, refunds, fraud, and more.


Q: Where can I find your operation hours?

A: On "Operation Hours" page on this website. Website is open 24/7 but our customer service has reoccuring hours.


Q: Are your products distributed by anyone?

A: All products are handmade by Founder, Tyler Anderson, and are not distributed by anyone nor any company. Please read our "DISCLAIMER" page for an in-depth explanation.


Q: Does your products contain any illegal substances, animal chemicals, etc?

A: All of our products are 100% cruelty free and vegan friendly. We are against animal cruelty and against using any ingredient that isn't naturally derived from the Earths fruits. Zero chemical, illegal fragrance, and substances.


Q: Do you have a pick up service?

A: No, we do not have a pick up service. Unless we are at a pop-up shop, all orders must be processed through this website. No exceptions.


Q: How do I make an inquiry regarding my order/hair appointment?

A: Email only. We will not respond to text messages nor dm's regarding inquiries. We will respond to emails during our operation hours. Please state a greeting, (hello/hi), your name, and reason for inquiry.


Q: When is the next restock?

A: The next restock will always be found on the top of our website home page and in our instagram bio as well. Be paitent as we aim to let you know as soon as possible.


Q: How can I book TheTeeAffect to vend my next event?

A: Email us. We will get back to you in less than 24 hours. Please state a greeting, (hello/hi), your name/organization, and brief information regarding your event.


Q: How can I book a hair appointment/consultation?

A: Our booking link for both is: www.theteeaffect.as.me. Please read policies carefully before booking.



HAIR FAQ


Q: What can I use to make my hair grow?

A: Diet and routines are important. For your routine, we recommend applying TTA's Hair Stimulator 1-2 times a day directly to the scalp.


Q: Why is my hair brittle/dry and what can I use?

A: Your hair is lacking nutrients and/or the products you currently use may contain too many drying substances such as alocohol, propanol, etc. To help, change your deep conditioner and start to moisturize your hair strands with a cream/butter or leave-in conditioner. Use our Butta Affect and Leave-In Affect.


Q: What hair products do you sell?

A: Hair Growth Oil/Scalp Stimulation, Hair Moisturizing Butter, All natural shampoo and leave-in conditioner. Beard Balm and Beard Oil for facial hair.


Q: What is the difference between dandruff and dry scalp?

A: Dandruff is due to excessive amount of product without an effective and consistent cleanse, this looks flaky and moist. Dandruff causes itchiness, possible infection and could have a slight oder. Dry scalp is lack of stimulation in your scalp cells. It looks more like ash, think of it as ashy/dry skin coming fresh out the shower. Dry scalp causes slight itchiness and stagnant hair growth.


SKIN/BODY FAQ


Q: Why is my face so dry and what can I use?

A: You aren't using an effective moisturizer and your face lacks hydration. You may use RNC, facial oil to help your moisturizing process, Roses are Red/Wake Me Up facial toner to hydrate the skin, and Butta Affect for a heavier moisturizer to use at night.


Q: What can I use to fade my darkspots on both my face and body?

A: To fade darkspots, you should exfoliate with our facial and body scrubs then apply Butta Affect or RNC.


Q: What can I use to remove scabs and white heads from skin?

A: Using our facial and body scrubs to exfoliate removes all dead skin, especially unwanted shedding.


Q: What can I use to give me a heavy glow look?

A: Glaze (our body oil) used with our body shimmers Bronze Me and Glo Gold. 


Q: What can I use to help fade scars like stretch marks and cuts?

A: Use Butta Affect and Glaze.


Q: Does TTA products work well with sensitive skin?

A: Yes, as a matter of fact, all of our products are made with organic and natural ingredients therefore it is safe for all skin types.



Thank you for choosing TTA.