GENERAL FAQ
Q: Where is my order?
A: In total, your order may take up to 3-10 business days to be delivered. This doesn't include the weekends or holidays. Please read "ALL POLICIES '' page for processing and shipment time periods.
Q: Where can I find policies?
A: On the "All Policies" page on this website. You will find all of our policies regarding shipping, damaged packages, refunds, fraud, and more.
Q: Where can I find your operation hours?
A: On the "Operation Hours” page on this website. Website is open 24/7 but our customer service has recurring hours.
Q: Are your products distributed by anyone?
A: All products are handmade by Founder, Tyler Anderson, and are not distributed by anyone nor any other company. Please read our "DISCLAIMER" page for an in-depth explanation.
Q: Does your products contain any illegal substances, animal chemicals, etc?
A: All of our products are 100% cruelty free and vegan friendly. We are against animal cruelty and chemically infused products. We stand on zero illegal fragrance and substances.
Q: Do you have a pick up service?
A: No, we do not have a pick up service. Unless we are at a pop-up shop, all orders must be processed through this website. No exceptions.
Q: How do I make an inquiry regarding my order/hair appointment?
A: Email us. We will respond to emails during operation hours. Please state a greeting (hello/hi), your name, and reason for inquiry.
Q: When is the next restock?
A: The next restock will usually be found on our home page and sometimes in our instagram bio as well. Be patient as we aim to let you know as soon as possible.
Q: How can I book TheTeeAffect to be a vendor at my next event?
A: Email us. We will get back to you in less than 24 hours. Please include a greeting, (hello/hi), your name/organization, and brief information regarding your event in the email.
Q: How can I book a hair appointment/consultation?
A: Our appointment booking link is: www.theteeaffect.as.me. Our hair styling page is: @theteeaffecthair. Please read policies carefully before booking.
HAIR FAQ
Q: What can I use to make my hair grow?
A: Diet and routines are important. For your hair routine, we recommend frequent hair washes, hair care routines, and soft protective styles.
Q: Why is my hair brittle/dry and what can I use?
A: Your hair could be lacking nutrients and/or the products you currently use may contain too many drying substances such as alcohol, propanol, etc. To help, try changing your deep conditioner and start to moisturize your hair strands with a cream/butter or leave-in conditioner.
Q: What is the difference between dandruff and dry scalp?
A: Dandruff is due to excessive amount of product without an effective and consistent cleanse, this looks flaky and moist. Dandruff causes itchiness, possible infection and could have a slight odor. Dry scalp is a lack of stimulation in your scalp cells. It looks more like ash, think of it as ashy/dry skin coming fresh out the shower. Dry scalp causes slight itchiness and stagnant hair growth.
SKIN/BODY FAQ
Q: Why is my face so dry and what can I use?
A: The problem may be that you aren't using an effective moisturizer and your face lacks hydration. You can use RNC, facial oil to help your moisturizing process, Roses are Red/Wake Me Up facial toner to hydrate the skin, and Butta Affect for a heavier moisturizer to use at night.
Q: What can I use to fade my dark spots on both my face and body?
A: To fade dark spots, you should try exfoliating with facial and body scrubs then apply moisturizers like the Butta Affect, Glaze or RNC for a lighter substance.
Q: What can I use to remove scabs and white heads from skin?
A: Using facial and body scrubs to exfoliate removes all dead skin, especially unwanted shedding.
Q: What can I use to give me a heavy glow look?
A: You can use heavier based moisturizers like ones infused with Shea Butter. From our collection, you can use a mix of Butta Affect and Glaze.
Q: What can I use to help fade scars like stretch marks and cuts?
A: Stretch marks and scars may not fade away completely but there are ways to help naturally brighten and smoothen them. You can use a body scrub first, then apply moisturizers like Butta Affect, RnC Oil or Glaze consistently.
If you have any more questions/concerns, please you can contact us.
Thank you for choosing TTA.